Terms & Conditions of Business

Please read this agreement carefully as it sets out the terms on which we agree to act for you and contains details of our regulatory and statutory responsibilities. Please contact us immediately if there is anything in these terms of business that you do not understand or with which you disagree.

About us

AIB (Airsports Insurance Bureau Limited) is an independent intermediary offering insurance to meet the needs of a wide range of individuals and companies.

As an Independent Broker we offer products from a range of Insurers for Private Motor Vehicle, Commercial Vehicle, Motorcycles, Household Buildings and Contents, Travel, Commercial Risk Insurance as well as other risks. After a fair analysis of the market we will advise and make recommendations whilst considering your demands and needs for these products. In certain circumstances we will only deal with a limited panel or single insurer. A list of these undertakings is available on request.

Regulatory Status

We are authorised and regulated by the Financial Conduct Authority (FCA) for Non-Investment Insurance contracts to arrange, advise on and administer insurance and held on the FCA’s register, number 312153. Our name address and regulatory status may be verified by visiting their website at
www.fca.org.uk/firms/systems-reporting/register/search or by contacting them on 0845 606 1234.

Your Duty of Disclosure

You must take care to answer all questions fully and accurately to the best of your reasonable knowledge as your insurance acceptance, contract (including terms conditions and premium) are based upon this information. You must ensure that you are complying with your legal duty in disclosing all material facts relating to the risk. If you are unsure whether a fact is relevant, please tell us anyway.

It is your responsibility to provide complete and accurate information to the Insurer throughout the life of your policy, this begins from the point of quotation, throughout the policy duration and when the contract is renewed. Any change in your circumstance or the risk itself must be notified to us immediately, cover may be invalid until your Insurers have agreed cover based on any such change.

Please note any questions incorrectly answered being accidental or deliberate may invalidate your insurance cover and could result in all or part of a claim not being paid. We do not accept liability for any errors or omissions, where a member of staff has completed (or assisted in completing) the proposal form, a copy of which is available on request. Your Insurers hold the right to cancel or void all cover in these circumstances. It is important that all documentation we send to you is checked immediately to ensure all information is correct. If any information is incorrect please advise us immediately.

What You Pay

All quotations are guaranteed subject to the information supplied and acceptance by insurers. All premiums quoted will be the total cost which you will pay including Insurance Premium Tax but excluding any interest that may be due (Dependent on your payment method).

In addition to the premiums charged or returned by Insurers we do charge up to 20% of the premium plus £25 for any additional or return premium. The adjustment schedule will show the net due to the Insurer and you will be advised of any charges when obtaining quotations for adjustments.

Please note we make the following charges to cover administration:

  • Replacement of duplicate documents – £25
  • Collection of Direct Debit payment by card – £15
  • Payments not honored by your bank or installment not met by the due date – £25


For policies with a renewal date we will normally contact you, to tell you the premium and terms for the next period of insurance. For your insurance cover to continue, you must instruct us on or before the date on which your policy is due to expire as there are no ‘days of grace’ and you are responsible for making sure your insurance is valid and in force.

If you pay by direct debit and your insurer is happy to renew your policy, we will automatically renew your policy, unless we receive your advice to lapse. For all other methods of payment the policy will not be automatically renewed and you must contact us prior to the renewal date and advise us to continue cover by providing payment.

However your policy is renewed, you must remember to tell us of any changes that might affect your cover, (eg convictions, accidents, drivers or occupational changes since your policy was last renewed) before the date on which your policy is due to be renewed, otherwise your cover may become invalid. It is your responsibility to ensure that your insurance remains valid and in force and that you have done nothing which might invalidate the insurance.

Making a claim

You must notify us as soon as possible of a loss, claim or circumstances that may give rise to a claim in accordance with the notification provisions contained in your policy. We will provide you with all reasonable assistance in submitting a claim and seeking to obtain reimbursement or indemnity. All correspondence from a third party should be forwarded to us immediately, please do not attempt to answer any such correspondence yourself. Your cover could be jeopardised if you attempt to negotiate or respond to any incident without the prior notification / authorisation of us or your insurers.


All insurance companies quoted and used by us are covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that they are unable to meet their obligations you may be entitled to compensation of up to 90% of the claim with no upper limit. Compulsory insurance is protected with no upper limit. This will depend on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS at 7th floor, Lloyds Chambers, Portsoken Street, London, E1 8BN ; telephone 020 7892 7300 or email enquiries@fscs.org.uk


You have a legal right to cancel your policy at any time during the period of cover but contact us first, so we can help you determine the least expensive way to do this. After discussion if you wish to cancel your policy the current Certificate of Insurance and / or Cover Note must be returned with a letter stating these instructions, this must confirm the date from which you wish cover to cease.

You have a legal right to cancel your policy for any reason, subject to no claims having occurred, within 14 days of receiving the full terms and conditions – this is called your ‘cooling off period’. A charge will apply for the period of cover provided and in addition we make an administrative charge of up to £25.

Should you wish to cancel cover after fourteen days most insurers make a disproportionate charge for the period on cover. Any return premium to you will be the net return given by your Insurers less our charge of up to 20%.

Please note should you cancel cover due to revised terms applied by the Insurers following non-disclosure of material facts the time on risk charge may be based on the correct information and correct premium.

Where a claim has been reported, insurers generally provide no refund until your Insurers have settled the claim on a non-fault basis, recovering all financial costs which may have been incurred. Please note if you have elected to pay by installments these will continue to be collected unless you settle the outstanding balance in full.


It is our intention to provide you with an exceptional level of customer service at all times. However, if, at any time you are dissatisfied with the service please contact us immediately and we will endeavour to try and resolve the matter.

We expect that they will be able to resolve the issue for you, but if you remain dissatisfied please write to: The Complaints Department, 20 Harvest Road, Chandlers Ford, Hampshire, SO53 4HF.

Upon receipt of any written complaint we will acknowledge receipt in writing within five business working days. Within 28 days of receiving your complaint we will provide a written final response or an explanation as to why we are not in a position to resolve this matter together with the date that we will contact you again. Within eight weeks of receiving your complaint we will provide you with a written final response or an explanation as to why we are not in a position to do so.

If however, there is a matter we cannot resolve to your satisfaction you may refer the matter to the Financial Ombudsman Service, their contact details are: South Quay Plaza, 183 Marsh Wall, London, E14 9SR.

Identity and Credit Searches

We, and the Companies we place business with, may make searches about you at credit reference agencies who will supply us with information, including the Electoral Register and credit information. The agencies will record details of the search whether or not your application proceeds. The searches will not be seen or used by lenders to assess your ability to obtain credit but we may use scoring methods to assess this application and to verify your identity. Credit searches and other information which is provided to us and/ or the credit reference agencies, about you and those with whom you are linked financially, may be used by Airsports Insurance Bureau and other companies if you, or other members of your household, apply for other facilities including insurance applications and claims. This information may also be used for debt tracing and the prevention of money laundering as well as the management of your account. Alternatively, we may ask you to provide physical forms of identification.

Conflicts of Interest

The firm will manage conflicts of interests fairly. Where a conflict of interest exists which cannot be resolved, the firm will inform you of the conflict and obtain your consent before proceeding any further.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Airsports Insurance Bureau or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

Telephone Calls

We may record / monitor telephone calls for our joint protection and training purposes.

Road Traffic Act 1988

It is an offence under the Road Traffic Act to make any false statement or withhold any material information for the purpose of obtaining a certificate of insurance.

Rehabilitation of Offenders Act 1974

Please note that you are not required to disclose convictions regarded as “Spent Under the Rehabilitation of Offenders Act 1974”.